Information we collect
When you request an estimate, contact us, call, text, or email us, we may collect your name, email address, phone number, service address or area, requested service type, preferred contact method, scheduling details, pet information, notes you choose to provide, and related communication history.
Our website may also receive basic technical information, such as browser type, device information, IP address, pages visited, and form submission timestamps, to keep the site secure and working properly.
How we use information
We use your information to respond to estimate requests, clarify cleaning scope, coordinate scheduling, provide customer care, maintain business records, prevent spam or misuse, and improve our services.
Website analytics
We use Google Analytics to understand how visitors use our website, including which pages they view, how they interact with the site, and how they arrive at it. Google may collect basic browser, device, and website-usage information for this purpose. We do not send names, email addresses, phone numbers, service addresses, or customer-submitted form notes to Google Analytics.
Mobile information and SMS consent
If you provide a mobile number or opt in to SMS, we use that information to send cleaning estimate follow-ups, scheduling messages, appointment reminders, service updates, and customer care messages. Message frequency varies. Message and data rates may apply.
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Limited sharing
We may share information only when needed to operate our business, such as with website hosting, form processing, communications, scheduling, email, database, or other service providers that help us respond to customers. We may also disclose information if required by law, to protect rights or safety, or to respond to lawful requests.
Data security and retention
We use reasonable administrative, technical, and organizational safeguards to protect information. No website or communication method is perfectly secure, but we limit access to information to people and providers who need it for business purposes.
We keep information for as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and operate the business, then delete or de-identify it when it is no longer needed.
Your choices
You may ask us to update, correct, or delete your information by contacting us. You may opt out of SMS messages at any time by replying STOP. For help with SMS messages, reply HELP or contact us directly.
Policy updates
We may update this Privacy Policy as our services or legal requirements change. The updated version will be posted on this page with the latest effective date.
Effective date: August 2, 2026