Common questions
What areas does Clarity Crew Clean serve?
Clarity Crew Clean currently serves Parkville, Towson, Perry Hall, White Marsh, Lutherville-Timonium, Cockeysville, Baltimore, Owings Mills, Ellicott City, Columbia, Annapolis, Glen Burnie, Bel Air, Catonsville and Pikesville. Nearby addresses can be reviewed by request. Enter your city or ZIP code with an estimate request so the team can confirm the exact service area.
Which residential services are available?
Regular Cleaning, Deep Cleaning, and Move-In & Move-Out Cleaning are listed for launch. Each service has a detailed checklist, and optional add-ons can be discussed in an estimate.
Do you clean offices or business spaces?
Yes. Office and small business cleaning requests are welcomed by estimate. Included tasks, access arrangements and frequency are determined for the specific workspace.
What is not included in move-in or move-out cleaning?
Carpet shampooing or steam cleaning, most exterior window cleaning, pest control, biohazard removal, heavy mold remediation and hand washing dishes are not included. See the full checklist for details.
How do I request an estimate?
Call or text 410-914-8894, email claritycrewcleanllc@gmail.com, or use the estimate form to send your service details directly to our team.
Appointment policies
Please review these policies before booking. If your home or service needs require special arrangements, include those details with your estimate request.
Supplies and equipment
Clients are responsible for providing cleaning products for their appointment. Our team brings vacuums, rags, and equipment needed to perform our services. If cleaning products are unavailable, we can supply them for an additional $25 with the client's approval.
Pets during appointments
For the safety of both pets and cleaning staff, clients are asked to secure pets when necessary during the cleaning appointment. If a pet may interfere with the cleaning process or create a safety concern, the client is responsible for ensuring the pet is safely contained or supervised.
Home access and presence
Clients are responsible for ensuring that our team has access to the property at the scheduled appointment time. If our team is unable to enter the property upon arrival due to lack of access, a visit fee may be charged.
Cancellations and rescheduling
Clients may cancel or reschedule an appointment free of charge if notice is given at least 24 hours before the scheduled cleaning. Less than 24 hours' notice may result in a cancellation fee of 50% of the scheduled service price. Emergencies are handled with empathy and flexibility.
Payment
For first-time or occasional appointments, 50% of the scheduled service price is due up front. The exact deposit appears on the quote and is applied to the final service invoice, with the remaining balance due after the job is completed. Clients who continue with regular recurring appointments may pay in full after each completed appointment. Clients who return only once in a while are treated as occasional appointments and still require 50% up front.
Safety and item handling
If any accidental damage occurs during a cleaning appointment, the client will be notified as soon as possible. We are committed to handling such situations professionally and working with the client to reach a fair resolution.